Refund policy
Returns & Refunds
We want you to be satisfied with your purchase. If you are not completely happy, we offer returns under the conditions below.
Return Window
Returns are accepted within 7-14 days of delivery.
Eligibility for Returns
To be eligible for a return:
- Item must be unused
- Item must be in original packaging
- Item must be in resellable condition
Non-Returnable Items
Some items may not be eligible for return based on supplier policies. These cases will be clearly communicated if applicable.
Return Process
To initiate a return, please contact us excellenceinspirationstore@gmail.com with:
- Your order number
- Reason for return
We will provide return instructions once your request is reviewed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Restocking Fees
Some returns may be subject to a restocking fee depending on the supplier.
Refunds
Once the returned item is received and inspected:
- A refund will be issued to your original payment method
- Or store credit may be provided where applicable
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours with photos. We will resolve the issue promptly.
